Lamsaa Shop Refund Policy

At Lamsaa Shop, we value our customers and strive to provide a satisfying shopping experience. Our Refund Policy outlines the terms and conditions under which refunds are provided for purchases made on our website. Please read this policy carefully before making a purchase.

  1. Refund Eligibility

We understand that situations may arise where a refund is necessary. Refunds are considered under the following circumstances:

  • Damaged or Defective Products: If you receive a product that is damaged or defective, we will gladly provide a refund or replacement. Please contact us within same days of receiving the item and provide supporting evidence, such as photographs, to facilitate the refund process.
  • Incorrect or Incomplete Orders: In the event that you receive an incorrect item or if your order is incomplete, please notify us immediately. We will rectify the issue by providing the correct item or completing your order. If we are unable to do so, a refund will be issued.
  1. Refund Process

To initiate a refund, please follow these steps:

  • Contact Customer Support: Reach out to our customer support team at support@lamsaashop.com within same days of receiving the product. Provide your order number, a description of the issue, and any relevant supporting evidence.
  • Return the Product (if required): In some cases, we may ask you to return the product. If so, we will provide you with return instructions. Please ensure the item is securely packaged and shipped to the address provided by our customer support team.
  • Refund Confirmation: Once we receive the returned item or verify the issue, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your original method of payment within cash on delivery.
  1. Non-Refundable Items

Certain items are not eligible for refunds, including:

  • Gift cards: Gift cards are non-refundable and cannot be exchanged for cash.
  • Downloadable software: Once a software download has been initiated or completed, it is non-refundable.
  • Customized or personalized items: Products that have been customized or personalized according to your specifications are not eligible for refunds unless they are defective or damaged.
  1. Cancellations

You may cancel your order within 24 hours of placing it. After this period, cancellations are not guaranteed. To cancel an order, please contact us immediately at support@lamsaashop.com.

  1. Contact Information

If you have any questions or concerns regarding our Refund Policy, please contact us at support@lamsaashop.com. Our customer support team is here to assist you and ensure a smooth resolution.

Thank you for shopping at Lamsaa Shop!